Every patient has the right to:

• receive respectful and safe care by competent personnel;
• voice grievances regarding treatment or care that is or fails to be furnished;
• be informed of his or her rights during the admission process;
• be informed in advance regarding care and treatment and the risks and benefits;
• make informed decisions regarding care and treatment and to receive information necessary to make those decisions;
• refuse care and treatment and to be informed of the medical consequences of refusing such;
• formulate advance directives and to have the Nebraska Surgery Center comply with those directives unless the clinic notifies the patient of the inability to do so;
• personal privacy and confidentiality of medical records;
• be free from abuse, neglect and exploitation;
• access information contained in your medical record within a reasonable time when requested;
• receive services without discrimination based on race, color, religion, gender, national origin or payer;
• voice complaints and grievances without discrimination or reprisal and to have those complaints and grievances addressed.

 

Every patient is responsible for:

• providing their caregivers the most accurate and complete information regarding present complaints, past illnesses and hospitalizations, medications, unexpected changes in his or her condition, or any other health matters;
• actively participating in his or her care as evidenced by following all instructions in the course of treatment;
• reporting whether he or she clearly understands the planned course of treatment and what is expected of him or her;
• keeping appointments and when unable to do so for notifying the Nebraska Surgery Center and physician;
• promptly fulfilling his or her financial obligations to the Nebraska Surgery Center;
• being considerate of other patients, visitors and health care personnel.

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The Nebraska Surgery Center sincerely hopes that we meet your expectations. If you wish to voice a complaint or make a suggestion, please call 402-484-6600 and ask to speak to the administrator.

The Nebraska Surgery Center is licensed by the State of Nebraska, so complaints may also be directed to:

• Department of Health & Human Services
  Division of Public Health Licensure Unit
  Attn: Health Facility Investigations
  PO Box 94986
  Lincoln, NE 68509
  Phone: 402-471-0316
  Fax: 402-471-1679
  Click here for more information
  E-mail – Health.Facility.Investigations@dhhs.ne.gov

Patients who are Medicare beneficiaries may receive additional help from the Office of the Medicare Beneficiary Ombudsman:

• www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html